Terms and Conditions

Terms and Conditions:

Quality Assurance: Our welders conduct inspections to ensure that your jewellery is properly welded before you leave your appointment. If your Permanent Jewellery breaks at the weld spot within one month, we will re-weld it at no charge.

Lost Chains: We regret that we cannot offer replacements, refunds, or discounts for lost chains due to the personal nature of the wearer's lifestyle, job, and external factors beyond our control.

Minors: With parental consent, we will perform welding services for children aged 5 to 17. Any individual under the age of 18 must be accompanied by an adult. All young people are responsible for their jewellery once it's on their body. Please refer to the above terms regarding lost jewellery.

Cleaning and Maintenance: To maintain your Permanent Jewellery's appearance, clean it with warm water and dish soap using an ultra-soft toothbrush, and pat it dry. You may also use the provided cloth. Your welder may recommend specific cleaning products available for purchase.

Active Lifestyles: If you regularly engage in activities such as going to the gym or spending time in chlorine or sea salt, it's essential to clean your jewellery regularly.

Sterling Silver: Sterling silver jewellery naturally oxidizes with air and loses its shine. Use the provided polishing cloth to restore its appearance and remove any dark spots.

Jewellery Durability: Permanent Jewellery is not "unbreakable." Exercise caution and care while wearing it, especially with delicate chains. We do not provide free replacements, refunds, or discounts for lost jewellery.

Warranty: While we do not guarantee a lifetime weld, if your jewellery becomes undone within the six months of the weld, we will give you 3 x re-welds. Additional welds are available at a cost of £15.00.

Medical Procedures: If you need to remove your jewellery for medical reasons, such as surgery or an MRI, please come back to us to cut the chain. Then bring your jewellery back to us, and we will re-weld it free of charge.